🔄 Business Continuity & Disaster Recovery Policy
Better Choices Education LLC
www.BetterChoicesEducation.com
1. Purpose
This policy outlines the business continuity and disaster recovery (BC/DR) framework for Better Choices Education LLC (“Company”). Its purpose is to ensure the resilience of mission-critical services and the swift recovery of operations in the event of natural disasters, cyberattacks, technical failures, or other disruptions.
2. Scope
This policy applies to:
- All production systems supporting the Company’s web platform and services
- Customer (school district) data and educational assignment infrastructure
- Personnel responsible for IT, security, and business operations continuity
3. Business Continuity Objectives
The Company aims to:
- Ensure uninterrupted availability of essential services to school districts and students
- Minimize downtime and data loss
- Communicate effectively during and after incidents
- Restore operations within defined Recovery Time Objectives (RTOs)
4. Disaster Recovery Strategy
Our recovery strategy includes:
- Daily Encrypted Backups: All production databases and files are backed up daily and stored securely off-site (e.g., AWS S3 with versioning and redundancy)
- Cloud-Based Infrastructure: Hosted in multiple AWS regions to provide high availability and failover
- Infrastructure as Code: Enables fast redeployment of servers and services using predefined templates
5. Recovery Time & Recovery Point Objectives
| System Component | RTO | RPO |
|---|---|---|
| Student data platform | 4 hours | < 24 hours |
| Admin portal access | 4 hours | < 24 hours |
| Assignment delivery logs | 8 hours | < 24 hours |
6. Roles and Responsibilities
- BC/DR Coordinator: Oversees plan execution and testing
- IT & Engineering Team: Executes failover, restores backups, and rebuilds infrastructure
- Communications Lead: Coordinates internal and external stakeholder communication
7. Communication Plan
In the event of service disruption, the Company will:
- Notify affected school districts via email within 2 hours of confirmed incident
- Provide status updates every 4 hours until resolution
- Post summary and mitigation report within 5 business days
8. Testing and Maintenance
- The BC/DR plan is tested at least annually through tabletop or live simulations
- Post-test reviews are conducted to update procedures and identify gaps
- Plan revisions are communicated to key personnel and stakeholders
9. Policy Review
This policy is reviewed annually or after any major event or infrastructure change.
10. Contact Information
Better Choices Education LLC – BC/DR Coordinator
📧 Email: operations@betterchoiceseducation.com
🌐 Website: www.BetterChoicesEducation.com